Unable to use live Chat or Call-Back with Etsy

[COLUMNstore]

Is anyone else unable to talk to anyone at Etsy without using the e-Mail system? It has been like this for me weeks now.

Has it been removed?

[CappuccinoLace]

Only star sellers get the chat icon.

Call back is only available for certain support issues I believe.

[COLUMNstore]

That is ridiculous of Etsy to bottleneck the majority of sellers like that... Are you certain??

[CappuccinoLace]

"Shop Manager chat is available from 9am to 6pm ET during the week and 10am to 6pm ET on the weekends. To start a chat with Etsy's support team, click on the chat icon at the bottom of your Shop Manager dashboard. We’re offering Star Sellers this Shop Manager chat option in addition to the live chat support available in Etsy’s Help Centre, which is active 24/7."

9am ET is 2PM BST

So try after that? or it's possible the "etsy help chat 24/7" also only exists depending on which issue you select

[CraftyCornishMaids]

it's been the opposite for me, I have to hunt around to get e-mail, I saved an old link,

I find callback and chat worse than useless, so useless, they misunderstood my question, and shut my shop, it took a week to get it back

I will never use them again

[FallenAngelBrass]

Agree that chat is worthless and even can be detrimental.  Last month, my shop was shut down immediately after I had used the chat - I'm guessing because the chat person is in a foreign country and had accessed my shop during our discussion, triggering a "suspicious activity" bot.  An e-mail person did get my shop back up and running again the next day but the whole experience was harrowing.  

The chat people have no authority and they talk from scripts.  They can address the very basic of questions only but can tell you absolutely nothing that specifically pertains to your situation. 

[GrandCraftingStation]

I can't even reach customer service. Keeps sending me in circles

[CraftyCornishMaids]

@GrandCraftingStation 

does this get you to log a ticket through e-mail

https://help.etsy.com/hc/en-us/requests/new?segment=selling#issue_update_account_email-contact_selec...