BootGypsyDesigns
Inspiration Seeker

Unable to update info bc of technical issue. Now Etsy put my shop in Vacation Mode. No tech support?

Etsy has been notifying me to update my business phone or else they'll put me on Vacation mode.  I try to update but the page won't update or accept any changes.  It's a never ending circle - I've tried different browsers and different computers.

This is a technical issue that Etsy is responsible for.  How can they legally shut down my shop when this is their problem? Over a phone number????

I've contacted Help (ha!!!) several times by email, chat, and phone call over the past week. I've received several different case numbers. They assured me I wouldn't be put in Vacation mode but that's what happened this morning. Oh and not receiving MY MONEY that I've earned.

I've read several posts here of similar issues and I am amazed Etsy an continue to shut down businesses because of their inadequate tech support.  I have submitted a complaint with the BBB - spitting in the wind maybe but I had to try. I know I'm preaching to the choir but if anyone does have any information or did something that did work to correct a similar situation, I would greatly appreciate input.  Thank you.

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BootGypsyDesigns
Inspiration Seeker

Re: Unable to update info bc of technical issue. Now Etsy put my shop in Vacation Mode. No tech supp

Finally out of vacation mode. I only received messages from Support in the middle of the night. Several days of messages with 24hr delay. Was finally able to get past Step 2 of the 5.  Something changed and all is well now.

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ChillwolfArt
Conversation Maker

Re: Unable to update info bc of technical issue. Now Etsy put my shop in Vacation Mode. No tech supp

@BootGypsyDesigns  I'm glad this is finally resolved for you.

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iBUYAMERICAN
Inspiration Seeker

Re: Unable to update info bc of technical issue. Now Etsy put my shop in Vacation Mode. No tech supp

I don’t see any way to update my phone number. I get sent a code to my old phone number that probably belongs to someone else by now. Did you ever figure it out?

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iBUYAMERICAN
Inspiration Seeker

Re: Unable to update info bc of technical issue. Now Etsy put my shop in Vacation Mode. No tech supp

Help!!!!  Please!!!!! 

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Re: Unable to update info bc of technical issue. Now Etsy put my shop in Vacation Mode. No tech supp

@iBUYAMERICAN: Since you longer have access to the original phone number to verify a phone number change, you will have to contact Etsy for assistance. Even if Etsy Support or the Help Pages sent you here this is a seller peer to peer forum, and should not be considered a way to contact Etsy, if that is your hope (although Etsy does sometimes read and reply to posts).

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