Unable to see messages

[EllenKirkAli]

Is anyone else having problems with messages in the last few days or know of any technical issues causing problems?

I had a customer contact me yesterday regarding their order. I sent a reply within 30mins of recieving the message. I'm pretty sure I went back and read it after I sent it.

Had an email to say another message from same customer just now, 24 hrs after first message. When I check messages in app and online it is only showing the original message from customer and not my reply. On the desktop site I can see the number 3 indicating 3 messages are there, but only the original message showing

Anyone else having problems? I'm hoping it's just been an update issue and the messages will show up.  

[JMOldeVintage]

@EllenKirkAli  - Check your shop's messaging Spam Box. Etsy has been sending real messages automatically to spam for the past few weeks.

Until they get this problem corrected, I'd suggest using a computer, a browser to check your shop messages. The app doesn't appear to be up to the task of handling messages, finding where Etsy has hidden them. 

[PaulineCrochetStudio]

Yes, in the last few days I have also had messages which I can only see when using Etsy on desktop 

[PillowDetails]

On a computer, click those tiny diagonal lines in the lower right corner of the message - at least you'll be able to see a couple lines and be able to scroll.

[PillowDetails]

I'm still getting a good view of all messages on mobile apps.