Hello fellow Etsy sellers,
I’m reaching out here because I’m completely stuck in a verification loop, and I’m hoping someone has experienced something similar or knows how to escalate the issue.
I've been an Etsy seller since 2010, but my shop has been in Holiday Mode for quite some time due to verification issues. Etsy requested that I upload my government-issued ID and Chamber of Commerce registration, which I have done multiple times. However, I keep receiving the same message:
"We had trouble verifying the info you provided. Upload a copy of a government-issued personal ID to submit your details for review."
I have followed all instructions carefully, checked that my documents are clear, valid, and not expired, yet nothing changes. I tried reaching out to Etsy Support multiple times, but all I receive are automated responses, telling me to upload my ID again—without any explanation of what is wrong or how to fix it.
At this point, it seems impossible to get real support, and my shop remains stuck in limbo. Has anyone else dealt with this issue? How did you manage to get an actual response from Etsy Trust & Safety? Are there any alternative ways to escalate this?
I would appreciate any advice or insights from the community. Thanks in advance!
