Unable to Update Shop Location – No Dropdown Appearing

[#1]

Hi everyone,

I’m unable to update the location of my Etsy shop, and I’m not seeing the dropdown menu to select a city at all.

Here’s what I’ve already tried:

• Using different browsers (Chrome, Firefox, Safari) on desktop

• Clearing cache and cookies

• Disabling VPN 

• Switching devices (desktop and mobile browsers)

• Entering valid city 

• Waiting 30 seconds after typing before clicking Save

But despite all this, there’s no dropdown menu, and no city can be selected — the field just doesn’t offer suggestions or save anything. I’m editing via Shop Manager → pencil icon next to shop name → Location (desktop site).

Has anyone else experienced this?  This is crucial for my shop’s visibility and building trust with buyers.

Thanks so much in advance!

[ArtDollsbyJD]

The editing of location does not work at all from either location: shop edit or public profile.  Can't type in either.  Save does not work.

I too am without location.  I sent in a support request too.  Not going to hold my breath.  I've even tried to get the mods involved in hopes they would report the issue.

[tastingink]

I just did it!! Go on etsy from your mobile browser-not the app. request desktop site, edit shop, drop down menu shows up. 

[tastingink]

@ArtDollsbyJD 

I just did it, Go on etsy from your mobile browser-not the app. request desktop site, edit shop, drop down menu shows up. 

my bad if you already read this reply, i realized i didnt tag you so i wasn't sure if you'd see it. 

[ArtDollsbyJD]

@tastingink I did just as you wrote and it did not work.  

[tastingink]

I just figured it out! Go on etsy from your phone (mobile browser--not the app). Tap Request desktop site, edit shop, drop down menu shows up. 

[VintageFromOccitanie]

Thank everyone for posting!

I've tried to use the browser from my mobile, but it doesn't work. I've tested AdBlock and Chrome, later one I might test something else, I'll contact support today. 

[SoundbathWeddingCo]

It just worked for me. I had to use Microsoft edge and then go to the desktop site. This only worked in edge and doesn’t work in safari or chrome 

[T366Digital]

@VintageFromOccitanie  I had the same issue as you. I tried different browsers, devices, and repeatedly logging out and back in, but nothing worked. I contacted the support yesterday, and GOOD NEWS! This morning, everything is fixed! I can now update my location without any problem. If you haven't contacted the support yet, I would suggest giving it a try. Good luck!

[TheGoatWallArt]

I tried it now on Edge, it doesn't work!

[Goalbound]

I have the same Probelm. To dropdown does not show and the fields stays empty. But if I look at the shop from customer side it says Poland as location what is wrong. Weird situation. I will also contact the support, but my hopes are not high after what I read here

[BagmakerSupply]

@Goalbound: Your shop home page shows no location. Your listings say 'Ships From Poland' but that is based on the data in your shipping profile.

[ArtDollsbyJD]

Try Brave browser.  I had no luck with the main browsers but Brave worked.  Another seller discovered this.