@CollaredFoxy As others have already said, ID Verification is, in the initial stages, conducted by a third party AI service (Persona). The whole process is AI driven and any variation, no matter how minor, will delay the verification process.
You will have an additional complication as you have changed your Name and, subsequently, your information with your Bank
There have been many other Sellers who have reported difficulties after a Name change due to Marriage or Divorce.
As Etsy does not permit "change of ownership" of Shops, Name changes do cause issues because the system sees the new name as a new owner.
In all of the cases I have read about recently, Etsy required certified copies of documentation demonstrating the change of Name. (Marriage Certificate / Divorce Papers etc).
Once these documents are sent, the ID verification will then be moved to a manual check by a real person.
One problem with this process which had also been reported is that the Etsy Support Rep physically confirms that documentation supports the claim that the new name and old name are of the same person. They manually approve the ID and lift any restrictions.
But .... it has also been reported that, after the next Order, the AI Bots at Persona detect a "mismatch" and reject the verification again.
I have not seen any reports recently that indicate if and how Etsy has addressed this issue, so I do not know if it is still on-going or if manual verification now "sticks" and the bots leave the Shop alone.
Try sending any documentation to Etsy via the email process in the Help Center. Then keep replying "I still need help" to the multiple bot responses you will receive. Eventually, if you keep responding from the one Ticket, eventually the issue will pass to a human.
One other suggestion is to revert to using your Married Name (or whateve name was used to set up this account) again until you get a deposit, then put your Shop on Vacation while Etsy revviews your new documentation.
