Uh oh error on Seller app

[DeltaPrefix]

Hi,

I've been getting the 'Uh oh' error when I open my Etsy Seller app for the last 3 hours and can't get in. Is this happening for anyone else?

[MichelleArtStudioCo]

Earlier it was doing that to me.

[vintagebeadnut]

Happening to me, too. Etsy is starting to feel like an exercise in frustration, on any given day.

[BDPDesigns]

Been happening to me as well at least the last hour, but only in ONE of my shops not both.

[KultRemade]

I've been getting the three armed sweater too

[LJDesignsNE]

This made me giggle!

[NanaLetha]

https://community.etsy.com/t5/Technical-Issues/RESOLVING-Third-Party-Integration-difficulty-connecti...

[CdeBacaCrafts]

Yesssss right now. 

[CottageRts]

App isn't working properly for us either

[RareMomentDesigns]

Still not working for me either, all my integrations are working and keyword search platforms dont work either. its been like this for over 9 hours now idk whats going on or what could be taking so long!

[DeltaPrefix]

Does anyone have the new Seller app or know if that's working? Mine is still showing uh oh error, yes for 9 hours and counting... 

[GalleryAntiques]

The new seller app is working fine, just the old one wasn't, but there is a fix, clear all your data for the app, not just the cache, log in again and it should be working, it worked for me and another poster in this thread.

[CuriosAnCollectibles]

I'll say it until I'm blue in the face... 

The app is very limiting, use a browser on your mobile device and have the full functionality of a desk/laptop! 

[GalleryAntiques]

Yep, since last night, I posted on Twitter and Instagram about it with screenshots, tagging Etsy and Etsy status, but so far both have ignored my tweet/post. I have tagged ecommercebytes this morning.

[FogliaViola · Accepted solution]

Yes. All night long.
But this morning I deleted all the data (the cache didn't work) and it started working again.

[GalleryAntiques]

Well, I cleared all the storage for the app hoping it will work, as it worked for you, I pull up the app and go to log back in, and it says they have sent me a code, but they haven't, so now I cannot use the app at all. This just gets worse.

I finally got a code. Yes it worked, the app is now working, I will pass this on via social media.

[PAPERFLORISTS]

That worked. Thank you!

[DeltaPrefix]

@CuriosAnCollectiblesI downloaded the new Seller app twice before - once 5 weeks ago and again 3 weeks ago, and both times my sales, visits and views plummeted to zero. Then I quickly went back to the old seller app and deleted the new app. I will not download the new app unless I absolutely have to. Logically, there should not be any connection between my sales/shop/visits/views and an app but something happens as soon as I log into the new app that does not happen with the old Seller app. I can't explain it, it's very bizarre. I'm just going to take your advice and use the browser on my PC. My app is still giving me an error.

@GalleryAntiquesVery sorry to hear this. I'll wait it out. See if it fixes itself.

[CuriosAnCollectibles]

I still have the old app but it's only benefit for me is getting notifications.

I use my android phone for everything, having ditched my laptop and camera:) 

[GalleryAntiques]

I have a working app again, I followed @FogliaViola  instructions to clear/delete all the data for the app, logged back in and it is working again.

[DeltaPrefix]

@FogliaViola  @GalleryAntiques @CuriosAnCollectibles    So, my Sell on Etsy app is working now. I partially followed @FogliaViola advice and simply uninstalled my Sell on Etsy app and reinstalled it, then signed back in. It took me straight to my dashboard, where I found a new notification asking me to download the Etsy Seller Preview app. I will when I have to. Is this the one you're talking about being limiting?

[BlackRockVintage]

Tried clearing data cache but no go. Had to reinstall app

[GalleryAntiques]

It wasn't the cache that needed to be deleted, it was the data for the fix to work. There was no need to uninstall and reinstall the app.

[SouthernYankeeYarns]

2 of my 3 shops had this problem for 2 days...I just signed out of all my account and signed back in - everything works now.

[fricdementol]

My app still don't work for two days now.

edited to say that I've re-installed the app and now is working.