Uh Oh A stitch has gone awry. Please try again later. 10/7/2024

[JayHobo]

I have a customer trying to make a purchase on my site. They fill out the order and click "add to cart" and they get "Uh Oh A stitch has gone awry. Please try again later."

I see this happened a few weeks back but not seeing any reports for today.

I assume this is an Etsy problem but how can I alert them to the issue. Their reporting path seems to be non-existent or deeply hidden.

Thank you

[NanaLetha]

The buyer should contact Etsy support not you 

[Redpeonycreations]

It’s been a problem for many customers, and there’s been several posts about it in the forums. It’s an Etsy glitch often triggered when a buyer hits the $35 free shipping threshold.