USP tracking issue

[Lar2ok]

For some reason Etsy didn't pull up the info from UPS about the shipped parcel accordingly it was considered as not shipped, which in turn affected my rating. How can this be fixed?

[BagmakerSupply]

@Lar2ok: Make sure that the shipped date, tracking number and shipping company show correctly on the actual order. Etsy relies on a third party vendor for tracking (and tracking number validation) and uses the data on the order. What happens if you click on the tracking number link on the actual order?

Does the actual order show as at least "in transit"? Has the package been scanned? Sometimes a tracking number cannot be validated until after the first scan is publicly available.

A order still in "pre transit" usually means that the tracking information AS ENTERED cannot be validated.

An unsupported shipping company or invalid / unverified tracking number equals shipped without tracking.

[ArtDollsbyJD]

It can't be fixed by Etsy.  When you noticed the item was still pre-transit, did you contact UPS to find out the status?   Did the scan the item upon pickup?

If you have a short processing time frame, was the item shipped within that processing time frame?  It's always best not to wait until the last day to ship as carriers can decide not to scan based on their schedules.  If the scanning falls outside your processing time frame, Etsy considers the item not sent on time.