Two-factor Authentication

[365ClassroomResource]

Two-factor Authentication can't change old phone number to a new phone number.  Can anybody help please. 

[BagmakerSupply]

@365ClassroomResource: You will need to contact Etsy - allowing you to do this yourself if you no longer have access to the old phone number would be a massive security issue.

Try https://help.etsy.com/hc/en-us/requests/new?segment=selling or https://help.etsy.com/hc/en-us/requests/new?segment=selling#issue_sell_manage_listings-callback or you can open a support ticket through Dashboard > Community & Help > Contact Us

Just so you know, even if Etsy Support or the Help Pages sent you here this is a seller peer to peer forum, and should not be considered a way to contact Etsy, if that is your hope (although Etsy does sometimes read and reply to posts).

[365ClassroomResource]

Thank you it actually worked by the Grace of God I was able to get a hold of someone through an email. They helped me. 

[GreatStuff80]

My 2 step has NEVER worked. I've turned it off and on several times and zip, zero, nada.  It's on right now and I sign in without it ever doing the 2nd step. Etsy support..."known issue; working on it". In other words, it'll never get fixed. 

[BagmakerSupply]

@GreatStuff80: "... I sign in without it ever doing the 2nd step" Two factor authorization is NOT required on every Etsy log in - generally only if a new device or browser (or updated browser) is detected, or after some period of time.

[GreatStuff80]

@BagmakerSupply  It has NEVER worked, not even on new browsers, new device, etc.  I have NOT opted to have my device recognized. Therefore it should require a 2 step. What's the purpose of 2 step if you do not use it?