Trying to add my active GST - it says "It's Inactive, please check if registration is up to date"

[NomNomKawaiiCo]

I have been operating an Etsy shop from India for over a year now (I started it when it was still legal and operating - so it's allowed). And our tax number is called GST here, which I've also had for over a year.

One month ago, Etsy decided to use a bot to check whether GSTs were still active (there is a Government website for that) and the bot stated that my GST was inactive - it disabled all my payment methods a month ago. I tried re-entering it with the same error.

I took screenshots from the Government website to prove it's active and working (and mentioned that I pay my taxes regularly) and started a support thread because this is obviously a glitch.

Etsy Support replies to me once in 7-10 days. They first responded with a standard email claiming something about the IRS and an employee number - I clarified that I am not in the US and again showed them the screenshots - they then responded by saying they're not allowed to look at private information and deleted the images which is ridiculous because they'd be able to cross-check and see their error easily. They then asked me to wait for 2 weeks and try again because apparently, this error happens sometimes. I did but it didn't work.

In the next email, they asked me to troubleshoot it saying to edit some Payoneer settings - but this didn't work either because all my information is accurate - there is nothing to edit/change.

Today, they replied to me saying to contact my Local Tax Authorities because it seems inactive. 

If they'd just manually run the GST number in the government portal - they'd have realized that my GST is live, active and up to date. But nobody is even taking 2 minutes to cross-verify or even tell the tech team - I've even started a chat and I am just told it will be escalated. Nobody is getting back to me. 

I don't know what to do. It's obviously a glitch and I am tired of getting personal messages from potential customers asking me why my payment methods are unavailable. I am missing out on so many sales and feel like I've reached the end of my rope.

Please, please help. 

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your GST verification. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.