MadGirlRetro
Conversation Maker

Trying to Complete Order - It's Telling Me My Tracking # is Not Valid. It is.

I purchased a UPS label through PirateShip. I am trying to mark the order as Complete but every time I put the tracking number in, I get a red notification that the tracking # is not valid because it is already in use. I retyped it numerous times. I'm looking right at it on the label. I cannot complete the order without a tracking number. Anyone know what to do? 

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Hertfordweaver
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Re: Trying to Complete Order - It's Telling Me My Tracking # is Not Valid. It is.

Did you try to run it through UPS just to see what they show. You may need to contact Etsy to straighten that out. Maybe someone made an error typing in their UPS # making it the same as yours.

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MadGirlRetro
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Re: Trying to Complete Order - It's Telling Me My Tracking # is Not Valid. It is.

That's a good idea. I'll check. Thanks.

 

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Re: Trying to Complete Order - It's Telling Me My Tracking # is Not Valid. It is.

You will have to contact Etsy, tracking numbers are often reused once some time has passed 

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