Trouble signing in

[ASAjewellers]

I have two seller accounts on etsy. One of my account has been suspended for overdue when I tried to login my account, it showing "password is incorrect". when I tried to reset my password its showing "locked out". I have contacted esty support team for the issue that I am unable to login my account. I need to pay the bill. I got a response from support team that they have temporarily limited access to my Etsy account because they have detected a suspicious login. They asked few security questions about the issue. So I have responded to the questions after that there is no response from the support team. Its been 1 month gone, nothing has changed. I have sent multiple emails to the support team I haven't received any single response or update on that. the suspended account has crossed 150+ orders and its been 2 years of my hard work. I am totally helpless and have no idea about what to do and there is no option to directly contact the support team. I have only option to raise the ticket and waiting for their mail. Can anyone suggest me how to get my account back?

[JJewellerySuppliesUK]

It is awful that Etsy leaves sellers in the lurch like this with no resolution and no response!

See if this article can help, there is a link to Pay your Balance:

How to Reinstate Your Suspended Account – Etsy

[ASAjewellers]

Hey thank for your message

I have tried all the possibilities. The thing is when I tried to pay the balance by clicking the link it will goes to sign in page. the problem is I cannot sign in

[BagmakerSupply]

@ASAjewellers: "I have sent multiple emails to the support team ..." Every eMail from Etsy support should have a link something like "I Still Need Help". Click on that link in each reply from Etsy (or actually reply stating that you still need help) to keep the report alive otherwise Etsy will assume that it is resolved. You may have to do this innumerable times, before anything is done but do not give up. DO NOT open a new issue or contact Etsy multiple times about the same issue (doing so closes the one you already opened and puts the new one on the bottom of the pile).

[ASAjewellers]

Hey thank you for your words.

Will follow as your advice. Hoping for the Best.

[SugarTaffySoap]

@ASAjewellers  try this

help.etsy.com/hc/en-us/articles/115015652588-How-to-Reset-Your-Password?segment=selling