Can anyone please help me? I have an Etsy shop and just sold my first and only item (for the moment). My password didn't work so I changed it. I can log in but when I click on the shop icon it's wanting me to create a new shop! When I check for my shop name of course it's not available. Etsy help is giving me the run around saying they can't divulge seller information and I need to verify my shop. What?!?!? How could I have listed (and sold) an item if I weren't the seller. Is there any way to contact someone for emergency help? The customer is going to be furious and I'll probably get a bad review or complaint against my shop. What can I do???
@RusticandLaceDesigns : Have you checked your eMail (including SPAM folder, etc) to make sure that Etsy has not contacted you regarding some issue with your shop? First sale seems to trigger checks of a shop.
Thank you for the great advice!
Thank you so much! Got a call back and problem is resolved!!!
Problem solved!!! Thank you so much for the link. I got a call back right away.
@RusticandLaceDesigns - The shop/account you have posted under here in the forums shows you are a Star Seller with 436 sales & have been on Etsy since 2016.
Is this the shop you are having difficulties with or is it a second shop?
Thank you! I was referring to a second shop I opened. Thankfully, I got a call back from customer service and my problem is resolved!
Make sure you are logged out of the shop you are posting from.
@RusticandLaceDesigns : If you have multiple shops, a good practice is to use a different browser for each one so that you reduce issues like cookie conflicts, etc.
Great advice, thank you!!!