Trouble Opening a new Shop - Can't connect bank with Plaid

[DistinctivelyDisty]

I've been having trouble trying to open another shop. The issue I'm getting is I can't connect my shop with my  bank through Plaid, I was told there is a bug and someone will contact me 24-48 hours, that was on September 4th. Every time I contact support they just tell me this but still no one contacts me.

"As I have checked the details, our team is currently working on this. The team will get back to you via mail. Rest please be assured I will add note & this ticket in that too"

Anyone have any idea what I can do?

[NanaLetha]

Are you using the instant feature? That’s what I used and it took less than 15 minutes to verify.

[DistinctivelyDisty]

@NanaLetha Yes, that didn't work. When did you open your shop, in the last 2 weeks?

[PrairiePrimitives]

@DistinctivelyDisty If you've contacted Etsy multiple separate times, this could be why. Granted, this is a learning curve thing for new sellers, but the best way to get support from Etsy is to reply to the same email with something like "I still need help" or "I need to talk to a human" or "How's my support ticket coming along" (if you're having to bug them to reply to you). 

[DistinctivelyDisty]

@PrairiePrimitives I'm not a new seller, I have an existing shop and I first contacted them through my shops chat. they said it would be 24-48 hours and that was almost 2 weeks ago.

[PrimFun]

@DistinctivelyDisty   Chat does not do well with finances.  Chances are they did not forward or it got sent back in a long queue.

Who told you there was a bug?  Plaid?  If so then you should contact Plaid.

Have you tried again?  

[NanaLetha]

@DistinctivelyDisty  I opened my shop in 2011. Etsy did not introduce the verify with Plaid until a few years ago. That's when I did the instant verification.

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.