Tracking percentage incorrect

[SUUSENZOCrafts]

So, last evaluation period my tracking info was at a 100%, which means I should have gotten my top seller badge. But all of a sudden this new evaluation starts and it says it's 91%, which is incorrect? All of my orders have had the tracking info and were sent in time. How is this possible?

[Natalya1905]

Download your order history file and check what could cause the problem. 

[ArtDollsbyJD]

Many sellers have problems with the Netherlands and tracking not being tracked.   I'm not sure what the problem is, You may need to look for a thread for more information.

[BagmakerSupply]

@SUUSENZOCrafts: First, check the applicable CSV file from your Star Seller page to confirm which orders Etsy thinks there is an issue with and what the issue is.

Then check the actual order(s) to make sure that the shipped date, tracking number and shipping company show correctly.

[BootifulLabels]

Remember that at the end of each month, the first month in the previous review period drops out of the calculation and the new month is counted.

In other words if you had 100% for the last review period, Jan/Feb/March, once April began Jan would drop out of the calculation and the new review period is Feb/Mar/April.  Since April has a couple of weeks to go, your sales for the rest of this month are still to be added and hopefully you will get back to 100% by the next assessment on May 1.

[CarpetCollectionAU]

OP, you do not have the "Shipping On Time" Badge awarded 01 April. So you need to check your CSV statement to see which Month affected your Jan-March Shipping.

If it was Jan, then this will "drop off"

If you missed some shipping deadlines in Feb or March, these will still carry over for the period Feb to April for the Badge awarded 01 May

You say you reached 100%? Was this for "Last Review" period or "Current Review" period. 

As you do not have the "Shipping on Time" Badge for April, it looks like you may have reached 100% when Jan shipping dropped off, but have now missed a shipping deadline in April.

The CSV will give you all the information you need to see which Order / s have been recorded as missing the "Shipping On Time" deadline

[CryzalisDesigns]

Tracking with Postnl has been glitchy at the best of times when it comes to the tracking system in your dashboard for over 2 years.

At times, it has a habit of automatically changing the carrier within 2 hours from completing your order.

Download your Dispatch stats and see which were affected.

If sending with Postnl, choose "Postnl international 3s" and enter the tracking number.

Your order will show as being in transit within 10 minutes (if your parcel has been dropped off and scanned)

Recheck the order several hours later and make sure it is still in transit and it is still showing "Postnl international 3s" as the carrier

If the order has returned to pre-transit then you will see that the system has switched your carrier to "Postnl" or "Postnl international"

Go into the order and edit the carrier back to "Postnl international 3S" and it will revert back to being in transit.

After the edit, it has so far not reverted back to Pre-transit.

[CarpetCollectionAU]

@CryzalisDesigns Thanks for the specific NL advice. I must bookmark this for future. 

I knew that Netherlands has a unique issue with iDEAL Payment process, but this Postal System information is very valuable when assisting with Tracking issues for NL Sellers

[CryzalisDesigns]

@CarpetCollectionAU you are very welcome.

The fix works for me and makes sure I have no surprises when it comes to stats.

Never had an issue with ideal, it is used all over Europe and has been for over 19 years.