Tracking numbers and star seller status

[bumblebellydesigns]

I am finding the same problem with tracking numbers being marked as a demerit against my shipping score.  This week I had a woman buy 8 items but in two orders.  She was charged twice for shipping so I shipped in one box and reimbursed the overage.  I made sure to input the tracking for the package on the second order that didn’t have a label printed. It dropped my score even though it was a manual entry and it shows the tracking on the receipts.

frustrated!!!!!

[TonsOfPaper · Accepted solution]

Hello @bumblebellydesigns,

We've double-checked your Star Seller, and we can confirm that you have 100% for the On-Time Shipping metric. Please know that it may take about 24 hours after an order has been shipped for the On-Time Shipping to update.

Thank you very much!