Tracking number. Star seller

[Imarteko]

Hello,
I made a shipment from Spain to Canada last Thursday 7 October and I informed the buyer in time, but at that time I did not have the tracking number. The delivery at destination is made by DHL but in Spain the package is picked up by an intermediary company that delivers it to DHL. Today, 10 October, DHL gave me the tracking number and I updated it on Etsy. But the star seller programme has penalised me and tells me that I am missing tracking information. It's not my fault that they gave me the tracking number late.
I hope you guys can fix it and update the information so I can become a star seller.
Thank you. Best regards

[NanaLetha]

Wait until tomorrow - It takes about 24 hours for star seller to update.

[BagmakerSupply]

@Imarteko: Two things - this is a seller peer to peer forum, and should not be considered a way to contact Etsy, if that is your hope (although Etsy does sometimes read and reply to posts). Secondly, it appears that for a shipment to be considered shipped on time with tracking for Star Seller, the tracking number needs to be entered before the ship by date. Please let us know if the system corrects your shipment.

[SugarTaffySoap]

@Imarteko it needs time to update. Recheck the status tomorrow.