It takes multiple tries, yes, including posting a listing and then going back into it, to SOMETIMES get the thumbnail properly adjusted.
Why is this acceptable? IT is time consuming and something that the developer should be looking at.
Yes, there are old threads about this issue, but they are closed and no resolution has yet to be offered. Instead of silly tweaks i.e. what the canopy looks like and other similar nonsense, can true functionality issues be looked at and fixed?
It's been like this off and on for years. I suspect etsy tech staff is incapable of fixing it. I've found that if I save a listing as a draft and then open the draft to finish the listing the thumbnail has resolved correctly. NOT a great workaround, I know... but it is what it is unfortunately...