Thumbnail Crop Not Holding

[RedWallet]

Why must I always re-do the crop for thumbnails?? My last new listing, moments ago, required three re-dos on the crop. This issue is on-going. I crop, hit 'done', hit 'apply'. Not until after publishing will the desired crop stay.

[PlatypusDream]

This "feature" has been broken for years.

Etsy hasn't fixed it yet, so I wouldn't hold my breath waiting for them to do so.

When it first broke years ago I just started taking all of my photos in the landscape aspect ratio so I wouldn't have to zoom or crop. Now I never use that crop feature.

[hopeandjoystudios]

The easiest is to take the photos or edit them before loading with a square crop in mind in a 4:3 landscape. Or even as a square. Item to center of frame with some extra space top and bottom. The thumbnail will auto crop the sides off. To use the tool I try once or maybe twice then just publish and edit it and retry there. it usually crops in the edit mode. Easiest to take/edit the photos with the crop in mind.

[RedWallet]

I use a square crop for my first photo - my subject (sewing pattern) needs to be cropped to maintain the 2000x2000 pixel requirement. Why can't this issue be addressed - I first posted on this more than two years ago. Etsy technical staff - are you listening?

[RedWallet]

No success! Why is this marked as resolved?

[PlatypusDream]

You most likely won't get help through the Forum. Support staff don't really help people here unless they are reporting a scam or have had their listings pulled. And even then they don't reply for hours or days, or unless summoned.

As I suggested above, crop photos before you upload them. Don't expect it to be fixed.