We have 2 messages back and forth then on the third message Etsy has posted:
"This buyer hasn't messaged you before"
YES they have messaged me before! All the previous messages are showing. What's up with this Etsy?
ah computers....clearly Etsy's hasn't had its morning coffee yet.
I'd disregard.
Just ignore it. The bots had too much turkey!
I'd say it's most likely a delayed notification, possibly caused by an overdose of tryptophan or spiked eggnog!
Are all the buyers messages on the same thread? If they start a new message thread instead of replying on the current thread, you have to answer the new thread.
Yes they are all in the same thread.