PrintAPot
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Third party plugins unable to sync orders, although Etsy has marked the issue as resolved

Third party plugins unable to sync orders still.  Looks to be marked as resolved, but clearly isn't. 

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Re: Third party plugins unable to sync orders, although Etsy has marked the issue as resolved

Did you reconnect the integrations? I needed to do that for both Trunk and Pirate Ship. They're working again.

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PrintAPot
Inspiration Seeker

Re: Third party plugins unable to sync orders, although Etsy has marked the issue as resolved

Not a solution.  I'm not out here looking to reconnect every storefront to every plugin.   Explanation from Etsy has been poor. They keep messing with the APIs. 

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Re: Third party plugins unable to sync orders, although Etsy has marked the issue as resolved

Well, it was a solution for Trunk and Pirate Ship.

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PrintAPot
Inspiration Seeker

Re: Third party plugins unable to sync orders, although Etsy has marked the issue as resolved

That's a workaround. Its temporary and awful. 

A solution would be an explanation as to why they continue messing around with the APIs, and explain why this has happened and what they're going to do to prevent it from happening again.  

A solution would have actually restored service and not caused me to spend an hour reauthorizing all the plugins. 

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Re: Third party plugins unable to sync orders, although Etsy has marked the issue as resolved

I understand the target of your anger is Etsy -- I'm just another seller here and was sharing what worked for me. I reconnected PS and Trunk last night, and it's worked since then, so I don't think it's a temporary workaround. Good luck with your situation. Of course things would be better if Etsy had never messed with the API, and if they had let us know when they had, but here we are.

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Re: Third party plugins unable to sync orders, although Etsy has marked the issue as resolved

I can't even open the Integrations page.

 

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Re: Third party plugins unable to sync orders, although Etsy has marked the issue as resolved

Shipstation just reconnected

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Re: Third party plugins unable to sync orders, although Etsy has marked the issue as resolved

Still not working for many sellers including me.

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Re: Third party plugins unable to sync orders, although Etsy has marked the issue as resolved

Printful can't reconnect. 10:45 pm (east coast daylight time)

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PrintmatoStudio
Inspiration Seeker

Re: Third party plugins unable to sync orders, although Etsy has marked the issue as resolved

Yep, Printful can't reconnect. Does Etsy know about this? I see several third party services are already reconnecting, but not Printful

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Re: Third party plugins unable to sync orders, although Etsy has marked the issue as resolved

@PrintmatoStudio 

I'm in queue with Etsy live chat now. 

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Puffyheart
Inspiration Seeker

Re: Third party plugins unable to sync orders, although Etsy has marked the issue as resolved

I'm also having this issue, with an order currently processing... So no idea if that will get sent out. 
EtsyStatus says everything is functional, but I can't even go to the integrations page and Printful can't reconnect my store. 

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WaKiwi
Post Crafter

Re: Third party plugins unable to sync orders, although Etsy has marked the issue as resolved

You need to reconnect manually.

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Re: Third party plugins unable to sync orders, although Etsy has marked the issue as resolved

I am unable to reconnect prihtful either as of 10:11 CST

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Puffyheart
Inspiration Seeker

Re: Third party plugins unable to sync orders, although Etsy has marked the issue as resolved

Hi everyone! I got in touch with a representative and this is what they said to me. (can't upload images so I'll copy it) 

[This content has been removed by Moderation. We ask that you please review Section 1, Item 2 of our Community Policies prior to posting.]

So I guess we just wait  

 

 

 

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Re: Third party plugins unable to sync orders, although Etsy has marked the issue as resolved

I do highly suggest that any of you who haven't already done so please contact Etsy support through the chat function.  They need examples of the issue. 

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OwlAlwaysKnit
Conversation Maker

Re: Third party plugins unable to sync orders, although Etsy has marked the issue as resolved

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ModFabio
Community Specialist
Community Specialist

Re: Third party plugins unable to sync orders, although Etsy has marked the issue as resolved

Hello, and thank you for the report! We’re investigating these issues and will update here as soon as we have news: https://community.etsy.com/t5/Technical-Issues/INVESTIGATING-Third-Party-Integration-difficulty-conn....

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Re: Third party plugins unable to sync orders, although Etsy has marked the issue as resolved

This is taking WAY too long to fix. A whole business day so far.

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Re: Third party plugins unable to sync orders, although Etsy has marked the issue as resolved

On PirateShip, I just reconnected on their side...and it worked fine. But I was 'down' about 30 minutes before I tried again.

that was last night and I'm back. Not sure if anyone is using PS, but if so...try to reconnect from THAT side...rather than engage the integrations area on Etsy's side.

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Puffyheart
Inspiration Seeker

Re: Third party plugins unable to sync orders, although Etsy has marked the issue as resolved

I received an email from Printful and was able to reconnect my store! Woo! Hopefully everyone else was able to as well and that this is a fix that will stick. 

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Re: Third party plugins unable to sync orders, although Etsy has marked the issue as resolved

When you reconnected, were all your items synced at Printful?  I reconnected, but only 20ish of my 312 items are listed in Printful so something's still not right. 

Hopefully it gets fixed soon, otherwise that's many months worth of work gone...

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Re: Third party plugins unable to sync orders, although Etsy has marked the issue as resolved

still cant connect to shipstation. In fact, i cant even open the integrations page on Etsy. EVERYTHING their programmers touch gets messed up.

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Re: Third party plugins unable to sync orders, although Etsy has marked the issue as resolved

Have you tried to reconnect from Shipstation's side instead? 

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