Third Time This Week Buyer Can't Checkout

Is anybody else having the issue where the buyer tries to checkout with their basket but can't? One of the buyers got a message that the quantity is out, I'm not sure what the message was the other two buyers got, they said they were unable to proceed with checkout. I made them all custom listings and that worked. Chat has not been helpful. In one chat I got a link to give to the buyer for support, she used it and got an automatic response that it would take 24-48 hours for Etsy support to get in touch. Not Cool!!! This is the first time I've had this issue three times in a week, so I'm thinking it's an Etsy problem, not a buyer problem, especially since the buyers have bought on Etsy before and one is a return customer who had no issues the first time.

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NanaLetha
Inspiration Maker

Re: Third Time This Week Buyer Can't Checkout

Suggest they use a browser instead of the app.

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Re: Third Time This Week Buyer Can't Checkout

All your payment options are inactivated 

Only way to fix it - Etsy support 

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Re: Third Time This Week Buyer Can't Checkout

Payment options are visible and active.  Carted 2 items and there was no problem choosing a payment option.

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MouseGarden
Conversation Maker

Re: Third Time This Week Buyer Can't Checkout

I did see elsewhere someone complained their variation settings regarding quantity and price had spontaneously changed all by themselves.  Have you checked your variations?

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Former_Member
Not applicable

Re: Third Time This Week Buyer Can't Checkout

I haven't but I will.

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