The support chat is not working. I've already been waiting 24 hours for a response

[UniQustomStudio]

Hello! What happened with the Support? Support Chat is not working. I've already been waiting 24 hours for a response

[TheVintagePineapple]

Did you see this response to your other OP?

Solved: Re: Account Suspended, No answer - Welcome to the Etsy Community

[UniQustomStudio]

Yes. But now I'm talking about Etsy support chat. I need help canceling an order and the chat is not working.

[NanaLetha]

@UniQustomStudio  Why can’t you cancel an order? You have to fully refund then cancel. 

[UniQustomStudio]

Etsy has a bug, for orders from some states it is not possible to issue a full refund, only a partial one, because of this this order cannot be canceled


Сhat usually resolves these issues. But my chat hasn't responded for 2 days

[FabioMcMustache · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your shop. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.