The shop has been paused for 2 weeks due to the verification glitch (the document is verified)

[TowerRex]

Our shop is paused from 27th of January. No answer from support except for a phrase "We escalated this issue to our technical team". Many shops have been already activated. And our's is in vacation mode more than 2 weeks. How is this possible? We are loosing money.

[TowerRex]

I know that someone from the support team should be here

[AGierDesign]

This has happened to me too, and it's completely crushing. What a betrayal by Etsy. I sincerely hope they help both of us very soon.

[TutuSister]

I am in the same boat. It is really hard to swallow. The complete lack of communication is appalling. 

[CheekyVintageCloset]

Not one person given accurate info.  No replies by any email, etc.  Two weeks no sales, income, etc.

[SugarTaffySoap]

@TowerRex  The moderators in the forums have been sending verification issues to a specialist team. Try reaching out to them.

[TowerRex]

I did this for many times. Nothing

[HummingbirdCraftsLLC]

Yes, I agree nothing....I am supposedly now verified...but, nothing. And my shop is in forever stuck vacation mode.

[ClickandCraftt]

the same problem, from 4.02 0 information about my account