This is just plain weird. I pulled up a message from a customer and I can only see about 2 rows of text and it scrolls very eratically. She is experiencing the same thing. Anybody else?

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Re: The message window has all but disappeared
Yes, I can only read the incoming messages. After that I can't go back to reread them, they are blocked by Etsy's notice about spam. I thought they were working on this, but I'm still blocked. I would appreciate help. Thank you.

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Re: The message window has all but disappeared
@BootifulLabels Just looked for the expansion lines, unfortunately only have them on reply box !
Maybe I should be thankful for small mercies!

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Re: The message window has all but disappeared
On Friday, it was fixed on my Firefox browser (I didn't think to check Edge). But just about an hour ago, it started again. I am saved by the brilliant person(s) who said to reduce the size of our view (CONTROL key and MINUS key) until you see the SEND button. THAT WORKED so I'm still able to work this afternoon. Whew!! Thank you for the work around!!! I LOVE this forum!
I forgot to mention something that I don't remember happening last Friday ... now, when I'm writing a reply, I can no longer scroll up to re-read the original message from the customer to make sure I'm not forgetting to answer a question. I work around this by opening two tabs so I can read the original message in one tab and reply in the other.

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Re: The message window has all but disappeared
To read the original message keep reducing the view and it will return. By then it is reduced so much you probably can't read it but it does work. I can get mine back if I reduce the window to 70% but by then I cannot read it anyway!

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Re: The message window has all but disappeared
Yes, I had no messages which I knew was wrong. Then I got an e-mail that I was not reading my messages....I got back and said I have no messages...then all of a sudden I had 45 messages. This is so screwed up...then I am getting complaints. International mail is halted and I have international mailings...one complained because she did not receive her order which had been shipped 3 days before. Etsy refunded her without telling me....so now I am penalized because of the Royal Mail hack. Who do I contact?

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Re: The message window has all but disappeared
It's Tuesday and my "new normal" is (1) writing my response and then clicking CTRL plus the MINUS (dash) key to reduce the size of the page until the SEND button reappears. And, (2) opening a separate tab to read the message since I can't scroll back up to it once I start my reply. This is a very workable workaround and I'm grateful to those of you who join in and share ideas for workarounds to help your fellow Etsians cope with issues like this while Etsy's engineers try to figure out what happened and how to fix it. There must be a million moving parts in code this complex and I'm grateful that I'm not the one who has to figure it out. It takes a Village and I'm glad you guys are mine! Thank you!

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Re: The message window has all but disappeared
Yes, on the computer.

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Re: The message window has all but disappeared
Still an issue for me on 4/23/24 - Windows 10, Firefox

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Re: The message window has all but disappeared
Same for me and all my "stats" are same as yours. At this point I don't believe it will me fixed. If they keep d---king around with it , it may even get worse! Shows how much faith I have in Etsy tech!

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Re: The message window has all but disappeared
The thing is, we shouldn't *have* to find a workaround for a process that was simplistic and actually worked as it was supposed to. Now it's 5x the effort just to answer a simple question. Heaven forbid if they ask multiple questions that have to be addressed. Considering the apparent need to treat every shop on Etsy as if they are small children without an ounce of common sense, I don't expect this "new" messaging system to revert back to the way it was.
I miss the Etsy of pre-2020 ::cry::

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Re: The message window has all but disappeared

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Re: The message window has all but disappeared
I was telling Etsy support I worry for people, buyers and sellers, whose eyesight isn't perfect! They really did something to make it "normal" again. Another seller recently said she noticed Etsy likes to experiment in April and that coincides with the start of spring wedding biz peak season too. It's stressful.... the worst was when there wasn't any way to contact them. Oh, the horror. Back to Keep Commerce Human again!
I really did sniffle when talking to Etsy support about the window size

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Re: The message window has all but disappeared
I have the same problem now, but with the app, browser is as it should be

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Re: The message window has all but disappeared
Yes. And sometimes my messages don’t send or I can’t see the thread but can see the response almost but only at inbox level. Very frustrating.