The Message system has tricked me...

[BraiNap]

there was Buyer sent me same message twice with the exact content and I have replied immediately one of them, but I have only realized it counted as 2 separate threads and it affected my Star seller progress...anyone know where could I get help for this as Help support said she couldnt do anything about this, thanks

[Amaradorn]

mark the other one as SPAM

[CraftyCornishMaids]

Etsy highlights them in BLUE if they need replying to, it's not a trick

etsy won't do anything about the stats.

be careful marking as spam, as if they come back to you later, with a query, then you won't see their messages, and you could miss one that means a case can be opened

[FallenAngelBrass · Accepted solution]

From the Q&A on our shop Star Seller page:

What happens if I’m getting messages from the same user through multiple message threads?

If messages are appearing in separate threads in your inbox, then as it stands today you’ll need to respond to the initial message of each thread.

[FabioMcMustache · Accepted solution]

Hello, and welcome to the Etsy Community Forums!

We suggest using the Forums' Search function prior to posting (just be careful to not bump an old thread that hasn't seen any activity in the last months/years), as questions regarding the Star Seller Program have been extensively covered by our fellow members since its launch, as well as our official Star Seller Guide, which contains in-depth answers to some of the more common questions regarding Message Response Rate, Shipping, Local Pick-Up, Digital Orders, and other topics. You can check it out here:etsy.com/starseller.

Having said that, and since this thread does not pertain to a technical issue, it will be closed to prevent it from going off-topic.

Thank you!

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