Technical error on calculating star seller badge

[MehrajCrafts]

Hello there,

My shop has been miscalculated for not getting the star seller badge for the month of May.
Please note that while processing an order on 14th April 2023, I have asked the buyer to share the contact number for the courier purposes, and , the buyer replied by creating a new message thread. That’s the technical error etsy should rectify.

Please help me to get back the star seller badge.

Regards,

Mehraj

Mehrajcraftsboutique

[TheVintagePineapple]

''... the buyer replied by creating a new message thread.''

Despite being a response to a question asked in another message, the buyer answered by starting a new one.  That new message needed to be answered within 24 hours as well.  The error, unfortunately, was made by you.

[CraftyCornishMaids · Accepted solution]

It's not a technical error,

you have to reply to each new message thread, ettsy is very clear about that

[JJewellerySuppliesUK]

The bots just see an unanswered message they don't know who it is from or if it is a duplicate so all messages must be replied to or sent to spam.