Tech Support with Etsy

[NeworBetter]

I need tech support to solve a connection issue between my Etsy account and my website hosted by GoDaddy. How can I chat with someone at Etsy?

[NanaLetha]

Did you try GoDaddy tech support?

[NeworBetter]

yep. They were no help on this issue.

[JDTotesnDolls]

I suggest talking with GoDaddy.  Is this about the domain name?  How to Redirect Your Domain to Your Etsy Shop – Etsy Help

I just went to both websites.  One appears to be fine but the other the shop part is not working which is probably a GoDaddy issue? 

But if you want to talk to Etsy, Contact us under Community in the shop manager.  Look for 'I still need help'.

[NeworBetter]

Thanks. I've been talking with GoDaddy for days and they finally said contact Etsy....

I had both shops connected and working fine. For some unknown reason one stopped working. So I disconnected it from Etsy. I'm trying to reconnect and I keep getting an error message that says "Error That channel is already connected to another account. It must be removed from the other account before it can be connected again." 

[DreamGreatDreams · Accepted solution]

keep in mind first line support can’t help with much, but they can pass your support request on to a senior team.

since it became difficult to find the links for help, i’ve collected links where sellers mentioned they found help options.  i hope one of these will work for you:

here is the link to the “how to contact support” from the seller’s handbook.

here is a link to initiate chat or email.

here is the link to request a callback.

or try this link or this link to email them.

if you do email them you *should* get an automated reply and once you do, you must reply to that email above the line of asterisks that their automated best guess solutions did not work. all you have to say is something like “i still need help” send the reply, and it should stay active.

[EvasFeathers]

Go Daddy book keeping has recently ended their support and management of the booking keeping program that interfaced with Etsy, Ebay etc.  THey gave about one week's notice, thanx a lot Godaddy, I'm tempted to say something about where they can go.  You are probably now getting messages from them saying you made 0 profits each week for that reason.  The only solution is to get a diff book keeping program since they ended that service.  Hm, come to think of it, I wonder if they owe me a refund since I paid for a year's service?