Suspicious message received from ‘Etsy Support’

[Artfromthebikeshed]

I received a message in Etsy purporting to be from ETSY SUPPORT Order processing system, 

[This content has been removed by Moderation. We ask that you please review Section 1, Item 1 of our Community Policies before posting in the Forums.]

I responded with my email account

I received the following which raised alarm for me! 

[This content has been removed by Moderation. We ask that you please review Section 1, Item 1 of our Community Policies before posting in the Forums.]

Anyone else been subject to this scam attempt?

[PlatypusDream]

I can't believe Etsy removed the content but didn't help you AT ALL.

This is a SCAM.  DO NOT REPLY.

Mark the message as spam in your Etsy Messages.

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

[audreytherese]

Yes, there are thousands of posts of people that have been subject to that scam attempt. So many that Etsy has written multiple announcements about it, added a note in your messages about it that you had to acknowledge to close it out, and added a 'from Etsy' folder to your messages tab so you can clearly identify when it's actually from them vs a scammer.

[ChillwolfArt · Accepted solution]

I'm sorry you were targeted by a scammer impersonating Etsy Support.  Here is the Announcement about the "From Etsy" Folder (in our Messages).  Unfortunately, it is located under past Announcements. 

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

Should you receive a Message claiming to be from Etsy Support/Staff/Assistant, etc. and it is not in the From Etsy Folder, Mark it as Spam (just so you don't get dinged for Star Seller),  and do not engage.

[ChillwolfArt]

ETA:  Should you EVER receive a Message from a FAKE Buyer, claiming they need your email for an Order, zap it into Spam. A Buyer will never need your email for an Order. Scammers are running rampant, and this is another common scam.

When you receive a LEGIT Order, it will appear in your Orders & Shipping Page (in your Shop Dashboard).  If it isn't there, you do not have an Order.

[bradgoodell · Accepted solution]

I'm going to post three threads that all sellers should read:

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

Scams are currently rampant,

[BagmakerSupply]

@Artfromthebikeshed: It is a SCAM - you might want to read the excellent post by @bradgoodell  in https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema... and https://community.etsy.com/t5/Technical-Issues/Why-do-they-ask-me-for-my-e-mail-in-order-to-make-a-p...

There is also official information from Etsy at https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages?segm...

Real messages from Etsy are now going into their own section on your messages page https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

If you have not already done so, you may want to read https://help.etsy.com/hc/en-us/articles/115015710308-What-to-Do-After-You-Sell-an-Item?segment=selli... for an overview how orders work for sellers.

Be sure to mark the message as SPAM so that it does not affect your stats.

[LuluApparelDesigns]

Yes it just happened to me and I"m not sure if it is a scam or not. 

[ZehOriginalArt]

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@LuluApparelDesigns wrote:

I'm not sure if it is a scam or not. 

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Did the person ask for your email address? It is a SCAM. Do not respond. Mark the message as spam.

[audreytherese]

If the message says they are from Etsy, but it's not in the 'from Etsy' folder, then it's a scam. 

[WendysWeeWhimseys]

Thank you Brad...I read all three, though I had already seen the first one. Very good information...thank you so much for sharing!  : )

[DatamorphozDesign]

Same here but the accounts were removed before I can reply

[Artfromthebikeshed]

Some great and informative replies to my issue in here. Thankyou. 

[ChicStatements]

The fact that ETSY SUPPORT sent an email should give everyone pause.  

[SugarTaffySoap]

@Artfromthebikeshed  The content was removed from your post so I can't see what was said, BUT IF Etsy sent you a"message" you would see their message where it says: "From Etsy" (not your "Inbox" messages).  Hope this helps. 

[FeltOnTheFly]

NEW SELLERS:  Make it a habit to visit the Etsy forums regularly - like, two or three times a week at minimum.  It's always a good idea to stay up-to-date on all things Etsy.  You will be much less likely to make mistakes and find yourself in a heap o' trouble...  

[Artfromthebikeshed]

Fair point, I’ve been here since 2014 but seldom visit the forums.