I’m restarting my Etsy shop after a long hiatus. When you view my shop rating in the Etsy app, which defaults to “suggested,” it lists all of the bad reviews first, despite my shop having an overall rating of 4.9 & over 1k in sales.
To say this will impact my shop sales is an understatement. Etsy’s bizarre and unfair algorithms are now ruining my chances of reviving my shop. Support even confirmed the above to me, and tried to see if it could be fixed. He was told it’s just how suggested listings work and nothing could be done.
Etsy needs to fix this issue because other shops’ ratings don’t look like this. It’s clearly a coding/tech issue with the app.
Adding: The only recent review I have from months ago is a 1-star review because I had to cancel the order due to hospitalization for unexpected health issues. The customer received a full refund. Still left a bad review because he wanted the item, knowing it was health related. So my overall shop rating also shows as 1-star in search. That’s also unfair and messed up, but at least that is due to Etsy’s new policies. If people click, they should see all the 5-star reviews. But instead. The app is rating me 1-star & showing people only bad ones.
