Stuck in Vacation Mode Verification Loop Need Help!!!!!

[PetitPawsandTreats]

Hello fellow Etsy sellers,

I’m reaching out because I’m stuck in a frustrating verification loop and hoping someone here has faced a similar issue or knows how to escalate it.

My shop has been on vacation mode for quite a while due to verification problems. Etsy requested that I upload my government-issued ID, which I’ve done multiple times, but I keep receiving the same message:

“We had trouble verifying the info you provided. Upload a copy of a government-issued personal ID to submit your details for review.”

I’ve followed all the instructions, ensured my documents are clear, valid, and not expired, yet nothing changes. I’ve contacted Etsy Support multiple times, but all I get are automated replies asking me to upload my ID again—without any explanation of what’s wrong or how to resolve it.

It feels impossible to get proper support, and my shop remains stuck in limbo. Has anyone else experienced this issue? How did you manage to get in touch with someone from Etsy Trust & Safety? Are there other ways to escalate the matter?

Any advice or tips from the community would be greatly appreciated. Thanks in advance!

[Printed3DAustralia]

I don't have answers but I am stuck in the exact same position. It has been almost two weeks and my documents remain as "pending verification" however the top banner says “We had trouble verifying the info you provided. Upload a copy of a government-issued personal ID to submit your details for review.” Very ambiguous.

I have sent multiple requests for support but I get the same, an automated response and no actual reply.

I don't know what else to do? The instructions are super vague.

[ModKenneth · Accepted solution]

Hello! @PetitPawsandTreats @Printed3DAustralia  We're sorry to hear you're experiencing issues with your shop. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.