Still no update on ID verification after upload — shop in holiday mode since July 23

[PixelWovenDesign]

My shop (PixelWovenDesign) has been locked in holiday mode since July 23 due to verification. On August 14, Etsy support instructed me to upload my ID, which I did right away.

It has now been several days with no confirmation, no update, and no response, despite my follow-up emails. This delay is preventing me from launching my business, and I am very concerned that my documents may not even have been received.

Can someone from the Etsy team urgently confirm the status of my verification? Four weeks in holiday mode without clear communication has become extremely discouraging, and I sincerely need this resolved.

Thank you,
Abdurraheem

[PlatypusDream]

It can take up to 2 months to be verified. Be patient.

In the meantime, go back to the information and check to make sure everything matches your ID EXACTLY. Any tiny mistake - a single period or missed letter - can cause a rejection.

[BagmakerSupply]

@PixelWovenDesign: "Can someone from the Etsy team urgently confirm the status of my verification?" Just so you know, even if Etsy Support or the Help Pages sent you here this is a seller peer to peer forum, and should not be considered a way to contact Etsy, if that is your hope (although Etsy moderators do sometimes read and reply to posts). At best, one of the Etsy moderators may see your post and forward it on to a specialist team. If that happens, please come back and let us know the resolution.

All of the verification systems are undoubtedly automated, probably using third party vendors, so as suggested make sure that everything matches exactly.

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.