Still no response from appeal and its been over 2 weeks

So long story short appeal my store being closed due after first sale which I think was a faulty on Etsy as they have yet to give me a reason as I haven’t vilated any rules. Im still waiting for a response from my appeal ? Is this normal? Also I cannot withdraw my money after I fulfilled the order on advise from Etsy Support because of this. My store is currently in holiday mode but I cant do anything due to it being closed by etsy.

Translate to English There was a problem fetching the translation.
0 Likes
1 Reply
Amaradorn
Community Maker

Re: Still no response from appeal and its been over 2 weeks

Etsy often puts a shop on forced vacation mode (when they receive their first sale) while they verify your ID. Have they requested ID documents from you yet? Did they request Tax payer ID? If they can't verify your ID the shop is then suspended.

The account you are posting from here has no shop attached so perhaps your shop has been closed permanently (which is different to just being on vacation mode).

What is your shop url and what were you selling?

Check if you have received any emails from Etsy which might help explain what is going on (we don't know - we are just other sellers). Check in your junk mail folder as emails from Etsy legal dept. can often go in there.

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
Reply
You must log in to join this conversation.
Remember that posts are subject to Etsy's Community Policy.