Hi All,
I am still grappling with business verification. Ater my last post here I was forwarded to a wonderful support person who helped me with the exact format I needed to enter to verify tax payer info.
I have been engaging with all the proper channels via the help center, however:
Business verification still fails.
First, if anyone is having problems with tax info, I am sharing this in case it helps. Your format may be different, so before attempting it, I'd try to find someone in support who can give you the exact format based on your SS-4.
My SS-4 listed my business entity name in the following forma:
LLCName LLC
FirstName MiddleIntial LastName SOLE MBR
As a result, what was suggested for the Etsy Business Entity name was:
LLCName LLC FirstName MiddleIntial LastName
As I mentioned, various other possibilities were provided so if your SS-4 differs, please contact Etsy until you reach someone who understand that the specific format required. They are not intuitively obvious, and they must be exact to work.
Now to my ongoing problem. Over the last twenty days, starting with a chat on 9/14 and an ongoing email thread since 9/17 all but one customer support person has responded to my specific questions with a generic answer and an article that does not answer my question as to why Business Verification still fails.
I have been following the proper protocols, being kind and patient, and entereing everything else as instructed.
Specifically I have entered:
1. Business (since I have an LLC)
2. Disregarded entity
3. Business entity name (as instructed above) - which DID work for tax verification
4. SSN
5. EIN from IRS SS-4
6. Business ID from the Articles of Organizationas well as the state website, which lists my business in good standing
7. I also experiemented with two different forms of legal address on another shop:
a) My taxpayer address (from IRS SS-4)
b) A privacy address from my Articles of Organization
Does anyone know how to reach someone knowledgable about this specific issue at Etsy other than via chat or email?
Or, if there is a moderator that reads this, and you know someone who understands the business verification bot I'd be forever grateful to have this elevated.
I am happy to provide any paperwork needed. I have it all on hand.
Maintaining two companies and two sets of books, has been time-consuming and costly. I want to ensure I remain legally compliant in my own businesses, while staying on Etsy, which I love and where I am building momentum. For now I've been forced to go back to running my Etsy shops through my sole proprietorship to avoid shutdown.
If this is too complex to resolve, I'd rather know, so I can migrate to a new platform, close down the sole proprietorship, and inform my international mailing list about my next steps.
I'd much rather stay on Etsy. I love the platform, and as I said, I'm sure someone knowledgable could resolve this in minutes. It is apparently not a typical case, and it does require some specialization to answer.
Any help from anyone who can get me in contact with someone who will understand and resolve this is greatly appreciated.
