I'm really sorry you're going through this—login issues can be incredibly frustrating. Since your shop is still visible and purchases are going through, it’s a good sign that your account itself hasn't been deactivated.
Just to help narrow things down, did you happen to set up two-factor authentication when you first created your account? That can sometimes complicate login if the verification method (like an old phone number or app) is no longer accessible.
It might help if you could walk us through each step you're taking when you try to log in—what device you're using (phone, tablet, or computer), which browser, and exactly what message you're seeing. Even the smallest detail might offer a clue.
And while this might sound basic, are you 100% certain the email and password are correct? It's surprisingly easy to mix up things like the letter “O” and the number “0,” or an “l” (lowercase L) with the number “1.” Also, if you have more than one email address, it’s worth double-checking that you’re using the one associated with your Etsy account.
Be aware that after multiple unsuccessful login attempts, Etsy may temporarily lock your account for security reasons. I'm not sure what the current wait time is before trying again, but that might be something to factor in as well.
If you haven’t already, you might also want to try clearing your browser’s cache and cookies or using a different browser or device altogether. And if none of that works, reaching out to Etsy Support is probably your best bet—even though I know that can be a slow process at times.
Wishing you the best of luck—I hope you’re able to get back in soon!
