Statistics to determine the Star Seller.

[UncleFoxDesign]

I'm in Ukraine.
I became a Star Seller in March, but had to take a leave of absence due to the war.

I relaunched in July, however today I saw that my Star Seller section indicated that only 54% of orders were shipped on time.

However, this is not true. All orders were shipped ahead of time and tracking numbers were provided in each case.

This started happening after the latest updates.

After talking with the support service, I realized that the problem is with those orders where more than 1 tracking number is indicated.
If I enter 2 or more numbers separated by a space, the system defines this set of numbers as one tracking number. Accordingly, it gives an error that the number is incorrect.

I have been working for Etsy for several years now. I always closed all orders the same way.

I checked all the numbers. All numbers are correct
All are displayed on the carrier's website.
For all the numbers indicated there is information in the system.

In 5 years of work, I have never had such problems before.

I ask you to correct the statistics and establish the status of the Star seller, which belongs to me by right.

[Adorabilities]

I don't think putting spaces between multiple tracking numbers would be the correct way to enter them in Etsy's system. Each one would have to be entered separately.

We are other sellers here, like you. You'd need to contact Etsy to ask if they can take a look at your shipments. They are unlikely to change anything in order to give you the badge for past/current months, though.

It would be important for you to determine how to properly enter your tracking information for future orders. I see "add a package" as an option for completed orders. I would imagine that's where you'd enter the second tracking number.

[NanaLetha]

You entered the tracking numbers incorrectly.

[FabioMcMustache · Accepted solution]

Hello, and welcome to the Etsy Community Forums!

We suggest reading this article with regards to how Tracking Numbers work and how to add them to your orders, as well as our official Star Seller Guide, which contains in-depth answers to some of the more common questions regarding Message Response Rate, Shipping, Local Pick-Up, Digital Orders, and other topics. You can check it out here: etsy.com/starseller.

Having said that, since your issue has been handled accordingly by our support team and this thread does not pertain to a technical issue, it will be closed to prevent it from going off-topic.

Thank you!

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