Stat Seller Message Response Rate

[MochaExchangeVintage]

My star seller response rate has been reduced, I believe inaccurately. The reason given was because of no response within 24 hours on one message. I believe the message in question did not require a response because it was from a seller to me.  I had purchased an item from that seller and they were notifying me of when it would be shipped and thanking me for purchasing from their store. It was regarding a personal purchase I made from their store.

[UniqueGiftOrnaments]

Re-read the info on the star seller. It clearly states that EVERY new message must be answered or put into spam. The bots don't know the difference between buyer and seller.

[TonsOfPaper · Accepted solution]

Hello @MochaExchangeVintage,

Please know that the Message response rate counts initial messages in new threads from all Etsy members, both buyers and other sellers. You may want to create a Saved Reply in order to quickly and easily answer messages from other Sellers. Using a Saved Reply within 24 hours will count as answering the message. 

If the message you've received is not a spam message, it requires a response within 24 hours. If it is a spam message you can mark it as such and it won't count towards your score. Marking a message as spam will remove it from your inbox.

While it is not possible to retroactively remove this message from your score, I do understand your concern, and really appreciate you sharing your experience with me. I've gathered your feedback and will be sure to share it with the appropriate teams. 

Thank you very much!