NiciLaskin
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Stat Dashboard not showing revenue and orders for the day

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anyone else having this issue ?

I have several orders but my stats still show 0 in orders and revenue

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NanaLetha
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Re: Stat Dashboard not showing revenue and orders for the day

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Re: Stat Dashboard not showing revenue and orders for the day

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Sometimes there is a delay in the stats.  As long as the orders are showing up in the dashboard and in orders I would not be concerned about it.  This is another holiday weekend. 

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NanaLetha
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Re: Stat Dashboard not showing revenue and orders for the day

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NiciLaskin
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Re: Stat Dashboard not showing revenue and orders for the day

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thank you

mine says Jan. 1st. 2023  not 24 but I get the gist . you would think that Etsy would be able to fix that issue by now

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Re: Stat Dashboard not showing revenue and orders for the day

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Yes!  Same. My order is not showing up in the app.  I came here to see if anyone else was having issues. 

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Re: Stat Dashboard not showing revenue and orders for the day

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This happens every year on 12/31.  I added a thread earlier this morning to remind everyone.

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Re: Stat Dashboard not showing revenue and orders for the day

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Same here. Thanks for posting! 

If this has indeed been going on for years then I am guessing I never had an order on December 31, so this is news to me.

The money is in my payment account, and in the end that's all that matters.

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thestumpofjesse
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Re: Stat Dashboard not showing revenue and orders for the day

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I am having the same problem. I have 3 orders so far and the Dashboard shows 0 orders and $0 revenue

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Re: Stat Dashboard not showing revenue and orders for the day

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Same problem here. Has anyone reported to Etsy? I would, but my support chat is frozen, I don't get any response when I type anything, the conversation I had from a few weeks ago is still open. 

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Re: Stat Dashboard not showing revenue and orders for the day

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@BeaconwoodDettman 

 

This has been going on for at least 13 years so I am sure Etsy knows about it by now.

With this sort of stuff we sellers either learn to live with and do workarounds or fret over it and report it to Etsy which is a waste of time!

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Re: Stat Dashboard not showing revenue and orders for the day

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@ThePurplePuppy I don't think we should give up!

It sounds like it's working for some but not for others. We should report any defect, we pay Etsy through our fees for a site and seller dashboard that works, and if we're not getting that, we need to report it. 

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Re: Stat Dashboard not showing revenue and orders for the day

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@BeaconwoodDettman 

If you wish have at it!

To me I find it a waste of time and to me time is money!

With that I am off to sew!

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Re: Stat Dashboard not showing revenue and orders for the day

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Are you looking at your stats from the phone seller app? The stats have been one day off for months on the phone app so look at what it says from yesterday. That is actually the stats from today. On your desktop or laptop, it should show the correct stats for that date.

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NanaLetha
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Re: Stat Dashboard not showing revenue and orders for the day

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@AmaraFineLeatherBags  I using my desktop and Safari not the app. Not only are my sales today not showing but the date is Jan 1, 2023.

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Re: Stat Dashboard not showing revenue and orders for the day

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Ok. That is strange. I am not having that problem. I use the chrome browser.

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timelapse
Conversation Maker

Re: Stat Dashboard not showing revenue and orders for the day

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I am on Chrome but seeing Jan 1, 2023.

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AndreasHerbals
Inspiration Seeker

Re: Stat Dashboard not showing revenue and orders for the day

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Yes. I’ve had several orders but nothing is showing on the dashboard

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Re: Stat Dashboard not showing revenue and orders for the day

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I reported this issue about 2 hours ago.  They have escalated to technical support but the chat agent seemed unaware there was a problem.  I recommend reporting to Etsy so that they are aware it’s a widespread issue.  

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Re: Stat Dashboard not showing revenue and orders for the day

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@HouseSensationsArt 

See my post above---and don't hold your breathe!

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timelapse
Conversation Maker

Re: Stat Dashboard not showing revenue and orders for the day

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@ThePurplePuppy - especially don't hold your breath on a holiday weekend ; )

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Re: Stat Dashboard not showing revenue and orders for the day

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@timelapseAbsolutely--LOL

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Re: Stat Dashboard not showing revenue and orders for the day

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firstly thank you! and how lucky are you that you can even report anything to Etsy..

 

how did you manage to do that please..I would love to chat to them directly

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Re: Stat Dashboard not showing revenue and orders for the day

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@JulleenJewels

If you lost your star seller status because of the error that is why your chat feature won't work either so you can use this link https://help.etsy.com/help

Under get help select  "Selling on Etsy"--> Finances & billing fill out the information then submit your ticket and a person will contact you back via email.   

The exact reason that I contacted Etsy was a few years ago a similar situation happened- it affected my December statements and my 1099.   So my year-end totals were off, my accountant caught that but it took time to get a corrected 1099 and when you are close to tax filing deadlines that is not something you want to deal with.  Etsy fixed my dashboard (statements, etc) within a few hours, and I have verified that yearend totals match for December and my 1099 totals for the year.    I hope that helps and they get you fixed soon. 

Happy New Year! 

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Re: Stat Dashboard not showing revenue and orders for the day

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can't see any figures in my statements and every single category on my dashboard is set on Zero! $$$ yet my charge for this month is higher than expected and I can't check the breakdowns. I am not selling anything and have lost my Star Seller ranking because of it...I have tried posting my queries in other Forums as...my chat box has disappeared completely.....it feels like Etsy has gone under...what on earth is happening here...also another glitch worth mentioning is ....when I chose items for "featured listings" they don't appear immediately like they used to..and so to me it seems like the whole system is here on Etsy is collapsing..I have been here for years this is my first bout of selling absolutely zilch for a few months.

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