Sometimes there is a delay in the stats. As long as the orders are showing up in the dashboard and in orders I would not be concerned about it. This is another holiday weekend.
Same problem here. Has anyone reported to Etsy? I would, but my support chat is frozen, I don't get any response when I type anything, the conversation I had from a few weeks ago is still open.
It sounds like it's working for some but not for others. We should report any defect, we pay Etsy through our fees for a site and seller dashboard that works, and if we're not getting that, we need to report it.
Are you looking at your stats from the phone seller app? The stats have been one day off for months on the phone app so look at what it says from yesterday. That is actually the stats from today. On your desktop or laptop, it should show the correct stats for that date.
I reported this issue about 2 hours ago. They have escalated to technical support but the chat agent seemed unaware there was a problem. I recommend reporting to Etsy so that they are aware it’s a widespread issue.
If you lost your star seller status because of the error that is why your chat feature won't work either so you can use this link https://help.etsy.com/help
Under get help select "Selling on Etsy"--> Finances & billing fill out the information then submit your ticket and a person will contact you back via email.
The exact reason that I contacted Etsy was a few years ago a similar situation happened- it affected my December statements and my 1099. So my year-end totals were off, my accountant caught that but it took time to get a corrected 1099 and when you are close to tax filing deadlines that is not something you want to deal with. Etsy fixed my dashboard (statements, etc) within a few hours, and I have verified that yearend totals match for December and my 1099 totals for the year. I hope that helps and they get you fixed soon.
can't see any figures in my statements and every single category on my dashboard is set on Zero! $$$ yet my charge for this month is higher than expected and I can't check the breakdowns. I am not selling anything and have lost my Star Seller ranking because of it...I have tried posting my queries in other Forums as...my chat box has disappeared completely.....it feels like Etsy has gone under...what on earth is happening here...also another glitch worth mentioning is ....when I chose items for "featured listings" they don't appear immediately like they used to..and so to me it seems like the whole system is here on Etsy is collapsing..I have been here for years this is my first bout of selling absolutely zilch for a few months.
