Star seller

[LovelllyDays]

Hello. I have always responded to all messages in a timely manner within 24 hours. I am very sensitive about this and respond promptly to incoming timely messages. This month, I responded to 17 out of 18 timely messages instantly, but I wrote a timely reply to 1 message. When I immediately checked, I saw that I had responded to the message of the message owner

 [This content has been removed by Moderation. We ask that you please review Section 1, Item 1 of our Community Policies prior to posting.]

on time, albeit within a few hours, on February 26, 2024. When reviewing, you will see that you exchanged messages with

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times that day and you will reply to all information on time. I ask for the necessary investigation to be done and I ask for the information of this mistake because I do my job well and I love it very much. Yours sincerely...
Mesude Cihanoğlu

[AnnaleasFinest · Accepted solution]

@LovelllyDays 

Please remove the user's name asap, as it's a breach of the privacy rules !

You are not talking to Etsy here, but to fellow sellers, reach out to Etsy directly.

https://www.etsy.com/forums?ref=seller-platform-mcnav

[BagmakerSupply]

@LovelllyDays: Have you checked the applicable CSV file available on your Star Seller page (previous period for April Star) to confirm which message(s) Etsy thinks were answered late or not answered at all?

When you look at the file remember that that the dates / times are in UTC (not your time zone), only the first message of a new incoming thread is included (all that counts for Star Seller), and usually a new incoming thread is not included until after the 24 hour reply window has passed regardless of when you replied. Star Seller stats (and the CSV file) seem to be updated only once per day so there may be an additional day's delay. There is also a link to the actual message thread so you can verify if the data is correct or not. Keep in mind that the Star Seller metric is NOT all new messages but only the first message of all new incoming threads.

"I ask for the necessary investigation to be done" Just so you know, even if Etsy Support or the Help Pages sent you here this is a seller peer to peer forum, and should not be considered a way to contact Etsy, if that is your hope (although Etsy does sometimes read and reply to posts).

[LovelllyDays]

Thank you