Star seller

[AThymetoSew]

I had a customer who needed a basket quickly. Being she lived 25 minutes away I told her I would deliver it to her. I also refunded the shipping. She was very grateful and gave me a great review. Being I didn’t have a tracking number even though I marked it as local delivery, my star seller status was taken away. I feel like I was penalized for going out of my way to make a customer happy

[ChillwolfArt]

I'm sorry; the SS Metrics require Tracking.  But if it's local, there is no Tracking and you did right by your Customer.  What some Sellers have done is sent an Invoice with Tracking and inputted that number. 

[SunshineRollers]

Can you please clarify what you mean by "sent an Invoice with Tracking and inputted that number"? How exactly could I do this? I'm in the same situation.

[ChillwolfArt]

@SunshineRollers Hi, I've never done it, so I've no experience with it.  But going by what other Sellers have said; on the Orders Page, click the 3 dots and Print the Invoice. Then you can send that Invoice in the mail with Tracking. And put that Tracking No. in the slot.

[SunshineRollers]

Oh! Thank you so much. This totally makes sense. Seems like a cumbersome workaround, but worth a try

[TBQSC · Accepted solution]

What if I offer local pick-up or delivery for my items?

At this time, orders that don't have tracking because they are delivered or picked up in person will be considered shipped without tracking, and will not meet the Star Seller criteria for shipping. 

Complete SS Info Here @ https://help.etsy.com/hc/en-us/articles/4403058372503-How-to-Become-a-Star-Seller-?segment=selling

[TreasurefromtheTide]

Thank you both for the thread!  This just happened to me because I hand delivered it to an elderly neighbor!