Star seller

[QuirkyUniverse]

I got a 50% response rate because I did not respond to an automatic message sent by a seller I made a purchase from. There was no need to respond, and it was for a purchase I made so has absolutely nothing to do with me as a seller.

[Former_Member]

It's ALL messages.

IBN

[UniqueGiftOrnaments]

 We have to answer EVERY new message or put it into spam. Please read the information on your dashboard on the star seller.

[NanaLetha]

You must reply or mark as spam.

[PlatypusDream]

Have you read the rules?

https://www.etsy.com/starseller

https://www.etsy.com/legal/policy/star-seller-terms-and-conditions/1020908425032

[QuirkyUniverse]

Yes, I have.

[JJewellerySuppliesUK]

The bot doesn't know who sent it or what it was about it just saw an unanswered message!  Mark the message as spam and your score will adjust I think the following day. 

[NancyQstudio]

This has been discussed since the program rolled out.  Yes, it's a problem.  But it is fixable by responding to every single message or sending a message directly to spam.  The Star Program is a very basic program.  It can't account for many aspects of selling. Nor can the bots distinguish what's in a message.   It may help to purchase as a guest rather than through the Etsy selling account. 

[thePaperFramer]

And yet another seller that hasn't read the policies or looked this up in this forum. This is the 7 zillionth thread on this exact same issue. You have to reply to all first messages. Like it or not, this is what you have to do to keep from getting dinged for your Star Seller. Every body does this once. Hopefully to learn from this and not do it again.

[QuirkyUniverse]

I have read all that and read about it on the forums. It does not change the fact that it is ridiculous. If we are going to be rated on something it should be relevant to what we are being rated on. Maybe if enough people say something they will look into it, maybe not. I just thought I would try. Thank you for your input.

[TonsOfPaper · Accepted solution]

Hello there,

Please know that the Message response rate counts initial messages from all Etsy members, both buyers and other sellers. This is because fellow sellers could be potential buyers for your shop. If it's not a spam message it requires a response within 24 hours. If it is a spam message you can mark it as such and it won't count towards your score.

Thank you very much!

[SomethinSpecialShop]

I had the very same thing happen to me!!  I will try your resolution of Spam.  Thank You!