Star seller

[bokrisztina]

Dear Etsy team!

Please check my Star seller status! I lost it this month, but I don't understand the reason!

My message respond rate was 95 % !!! It is perfect for the Star seller brand.

My shop name is bokrisztina

Please check the technical mistake!

Thank you very much!

Krisztina, Hungary

[FruteJuce]

Hi, Etsy will likely not respond to this asking for help, you will need to contact etsy support directly for them to look into the problem

[SugarTaffySoap]

We are sellers in the Forums. We are not technicians. I wish we were. I would delete the whole Star Seller Program. lol. 

Here is a link to initiate chat or email. 

[HazelsSewingSupplies]

You can figure this out for yourself.

Go to dashboard - click on see my performance - message response rate - message breakdown.

Etsy doesn't need to be contacted unless there is a mistake there (which there won't be 99.999999999% of the time).

[FallenAngelBrass]

@bokrisztina 

Make sure that you're looking at your "Last review period" tab and not your "Current review period" tab.  This is often the issue. 

[PiecesOfMePaperCraft]

Make sure you respond to ALL messages including those from sellers you’ve purchased from. Some sellers mistakenly think they don’t have to respond to a message that isn’t from a buyer. Etsy counts ALL messages for Star Seller. 

[cookiejarbruce]

My experience is the star seller program has resulted in decreased sales.