Star seller wrong on-time dispatch and tracking score

[Charlieearlshop]

My last order within the last Star Seller review period has been marked as not dispatched on time even though it was.

The same order on my current Star Seller breakdown is correct and shows that the order was dispatched on time so I’m not sure why the two are different.

I tried talking to Etsy support but apparently they can’t change my score even if it is wrong.

Is there a way for my score for the last review period to be corrected? With the correct score I would have qualified so I just want to be sure there’s nothing I can do.

[BagmakerSupply]

@Charlieearlshop: "Is there a way for my score for the last review period to be corrected?" Unfortunately Etsy has made it clear that they will not manually adjust Star Seller stats, and it is clear that Etsy support has neither the authority or ability to manually change the Star Seller stats. However they have sometimes been able to correct errors in the underlying data and then the Star Seller stats will auto update (but not retroactively).