Star seller rate

[WooditUK]

Hi, my mesaage rate is under 95% even when i set up automatic replay...how it is possible?

[OmasFabricStash]

Has the time limit expired for the automatic response? That was my first thought. 

[JackisJustVintage]

I believe you have to reset the auto reply every 5 days unless you are in vacation mode. Not 100 percent on the 5 days, but you do have to reset it. Have you done that?

[dippeldiundscribble]

Most likely there is a misunderstanding. The time you choose is not the time when the auto-reply messages are sent. It‘s for how long you want them to be sent.

The auto-reply settings are not permanent. They are time-limited and must be reset each time the set time has expired.

Quote:
„Temporary auto-replies: This option is for when you’ll be away from your shop for a set period of time. Auto-replies are sent in response to messages you receive over the duration of time you select, from an hour to a maximum of five days.“

https://help.etsy.com/hc/en-us/articles/115015654988-How-to-Send-Messages-to-Buyers?segment=selling#...

[CraftyCornishMaids]

there are two types of auto reply,

one that you can set for 1 hour to 5 days, the default is 1 hour, so you have to change it to longer if you want, but the max is 5 days.

The other one, you can only set for a maximum number of days a week, and maximum  hours in a day,
You select the days you are available, (minimum 4 days) so the messages are sent the days you don't select
And you set the times you are available, (which has to be at least 8 hours) so messages are sent the times you don't select
So with this one, you will have to be checking your messages at least 4 days a week anyway, in case some come in, in the hours you say you work