Star seller lost because of customer writing in 2 separate messages

[karliinaanna]

Hello, 

I have received 2 badges for March for Star Seller and I lost the Message Respond because I had not replied to 1 message. However, it was a customer who had contacted me in 2 ways and I did reply to one of the messages. Afterward, I noticed that she had also sent via orders "to help with the order" and therefore I have 2 message slots for the same customer. 

[CryzalisDesigns]

Unless the message has been moved to spam, each and every message has to be replied to. If it was a recent message I think you can still move it to spam and your stats will update, maybe someone can confirm this

[JackisJustVintage · Accepted solution]

If it does update, it will be too late for the March star, but will help for March. Just remember that every initial message needs a reply or be marked as spam.

[BeboAndCo]

I had the same issue.  Customer sent messages in two streams and one was marked as though I hadn't responded.  I also had two other messages that were people looking to sell their items to me (not a customer) and another looking to work for me (employment request).  In hindsight I should have marked as spam, and it's too late to do it now, so I too lost my star seller status. 

[LynnsLittleShop]

I think if it comes through the I need help with my order button, you can't send them to spam and get credit for answering. Etsy is placing more importance to that message. Sorry this happened to you, I did the same thing when we first got the dang star seller thing.