Star seller dispatched on time wrong stats

[Former_Member]

Hi - I just checked all my orders and they have a ref number in them all for tracking so not sure why I only got 79% as everything is dispatched on time and the ones which are on there were all dispatched - can someone please advise / help - thank you x 

[BagmakerSupply]

@Former_Member  :  How long ago did you ship? Have the packages been scanned? Did you check the CSV file to see what Etsy thinks is missing?  If the shipper is supported by Etsy make sure that the shipped date, tracking number and shipping company show correctly on the actual order. Our experience is that the CSV file is often behind reality. Etsy relies on a third party vendor for tracking (and to verify that the tracking number is valid) and often recent shipments are not correctly / timely updated.

[HtoHdesign · Accepted solution]

Hey There!

To get a closer breakdown of your orders that were counted as late, you can download a CSV by going to your Shop Manager dashboard > Star Seller dashboard page > selecting the On time shipping & tracking tile > selecting the ‘Export’ link next to ‘Order breakdown’. Please check the carrier and the tracking number match. If the carrier and tracking numbers do not match, this will count as an invalid tracking number. You can also check our help center article explaining how to add or edit a tracking number.

Thanks!

[FabioMcMustache · Accepted solution]

Hello, and welcome to the Etsy Community Forums!

We also suggest using the Forums' Search function prior to posting (just be careful to not bump an old thread that hasn't seen any activity in the last months/years), as questions regarding the Star Seller Program have been extensively covered by our fellow members since its launch, as well as our official Star Seller Guide, which contains in-depth answers to some of the more common questions regarding Message Response Rate, Shipping, Local Pick-Up, Digital Orders, and other topics. You can check it out here:etsy.com/starseller.

Having said that, and since this thread does not pertain to a technical issue, it will be closed to prevent it from going off-topic.

Thank you!

---
If you have any questions about how the Community Forums work, please read our Community Policies.