Star seller data incorrect

[Irenespebblepictures]

I’ve recently had 2 orders which were customer collections so I couldn’t provide tracking information. I did add in the box below that customer collected, but the collections have meant that my ‘on time despatch and tracking’ status for star seller has been reduced. The handbook states that your star seller status won’t be affected if you state customer collected so there seems to be a glitch here. Does anyone else have this issue? My orders were completed on the original Etsy seller app. 

[NanaLetha]

From the help center:  At this time, orders that don't have tracking because they are delivered or picked up in person will be considered shipped without tracking, and will not meet the Star Seller criteria for shipping. 

[Irenespebblepictures]

Thank you for response.This is the link where I read that you can add why a tracking number isn’t available.But I think  this might only be for US sellers? 
https://help.etsy.com/hc/en-us/articles/115015774228-How-to-Add-Tracking-to-an-Order-and-Mark-It-Com...

[BagmakerSupply]

@Irenespebblepictures: Probably almost everyone on this forum can sympathize with you but there are innumerable threads about your exact issue. If you have not yet done so, you might want to read https://help.etsy.com/hc/en-us/articles/360000338067-How-to-Offer-Local-Pickup-or-Delivery?segment=s...

Will local pickup orders be part of my evaluation for a Star Seller badge?

All physical listing orders must include a valid tracking number or a shipping label purchased on Etsy to be considered for a Star Seller badge. At this time, we’re unable to make exceptions for local pickup orders.

This also applies to delivery orders.

[Irenespebblepictures]

Thank you for your reply. I think the article I read about allowing for customercollections with no tracking is only available to US sellers. Thanks for sending your link though. It’s a pity this isn’t available to all sellers 

[FallenAngelBrass]

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@Irenespebblepictures wrote:

The handbook states that your star seller status won’t be affected if you state customer collected.... 

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Really?  I'd be curious to read this in the Seller Handbook if you have the link. 

[Irenespebblepictures]

@FallenAngelBrass

Thanks for replying, I’ve added the link where I read this article, it’s under ‘When tracking is not required’ 
I’m new to the community so I hope the link comes through

https://help.etsy.com/hc/en-us/articles/115015774228-How-to-Add-Tracking-to-an-Order-and-Mark-It-Com...https://help.etsy.com/hc/en-us/articles/115015774228-How-to-Add-Tracking-to-an-Order-and-Mark-It-Com... 

[BagmakerSupply · Accepted solution]

@Irenespebblepictures: Can totally understand why you interpreted what is said the way you did, but it also says "As a reminder, adding tracking to your physical orders is one of the criteria for the Star Seller badge. Completing an order without adding tracking will not count as a tracked order towards Star Seller eligibility." What they do not make clear is that it still counts as an order (without tracking) for Star Seller eligibility. When reading Etsy information one has to put on their *lawyer* hat and interpret it in the least advantageous light.

[BagmakerSupply]

@Irenespebblepictures: Yes, PLEASE post a link to where it says star seller status won’t be affected by pickup or delivery orders. Many many sellers will thank you.

[Irenespebblepictures]

Hi, here’s the link, where I found the information, it’s under ‘When is a tracking number required’

I’m unsure if that part of the article is for US sellers, it’s not very clear

https://help.etsy.com/hc/en-us/articles/115015774228-How-to-Add-Tracking-to-an-Order-and-Mark-It-Com...

[audreytherese]

Not requiring tracking on delivered orders is very different than saying it still counts towards the SS metrics. No one, not even in the US, is exempt from the required tracking to qualify for the SS. 

It says right in the link you keep sharing:

"As a reminder, adding tracking to your physical orders is one of the criteria for the Star Seller badge. Completing an order without adding tracking will not count as a tracked order towards Star Seller eligibility." 

[Irenespebblepictures]

@audreytherese thank you for your reply, I’d thought I’d entered details incorrectly when I’d marked the items as despatched which is why I tried to look up the info for customer collections and it affecting the star rating. Thank you for clarifying. Sorry for sending the link multiple times, I thought I was replying to individual people on here. This is my first time posting, I’ve never used the forum before