Star Seller

[WithCarebyTessa]

I recently started selling on etsy and have worked very hard for a star seller badge. However, I was disappointed to see my response rate was significantly lowered due to not responding to one buyer. The buyer messaged politely requesting to cancel the order, so I cancelled it. However, I did not message them. I had no idea that would ding me, as I was doing the buyer a kindness cancelling an item that the policy was no cancellations. So I'm here to see if there is a way to have this amended, because truly I did respond, by cancelling the order.  Thanks in advance for any assistance on this.

[NanaLetha]

You must reply to all messages or mark as spam 

[UppNorthCo · Accepted solution]

now you know for next time.  I didn't used to respond to messages asking to cancel.  Now I send "Done. thank you." 

mark that message as spam and it might be fixed for next month.  there are no retroactive fixes for star seller.

[BagmakerSupply · Accepted solution]

@WithCarebyTessa: Probably almost everyone on this forum can sympathize with you but a quick search would show you innumerable threads about your exact issue. As it says right on your Star Seller page, you need to reply to the FIRST message of a NEW THREAD.

It does not matter who sent it, the subject matter, if it is a duplicate or blank or anything else. If it is SPAM then it should be marked as such. Those have always been the rules.

Etsy is now putting a blue text warning / advisory (blue banner on desktop, and a blue dot on mobile) on those messages they consider to be a "new message" but should semantically be called a "new thread".