Messages - Star Seller

[PrairieIce]

I got dinged because Etsy sent me a msg saying a customer needed help with an order.  I responded directly to the customer and not go Etsy’s msg.  This seems very unfair since I always reply promptly.  

I also got snd replied to 3 messages that do not appear on the message download.  

What can I do about this?  

[dippeldiundscribble]

I guess you‘ve misinterpreted the message. These so-called „help requests“ are sent by customers. You got dinged because you did not respond directly to the help request.

Please read this article: How to Resolve a Case or Help Request from a Buyer

[BagmakerSupply]

@PrairieIce: The customer sent the message and not Etsy.

"I also got snd replied to 3 messages that do not appear on the message download." Were these messages the FIRST message of a NEW THREAD? That is all that counts for Star Seller.

[PrairieIce]

Yes, they were all first messages